Shipping, Returns & Refund Policy

Shipping Policy

Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.

  • Since our products are handmade in small batches, processing times may vary slightly during high-demand periods.

Shipping Timeline

  • Orders are typically delivered within 3–7 business days, depending on your location and courier service availability.

  • Delivery timelines are estimates and may vary due to unforeseen circumstances such as weather conditions, courier delays, or regional restrictions.

Shipping Charges

  • Shipping charges, if applicable, will be clearly displayed at checkout before payment.

  • Any offers for free shipping will be mentioned on the website or during checkout.

Order Tracking

  • Once your order is shipped, you will receive a confirmation message/email with tracking details.

Returns Policy

Due to the personal and hygienic nature of skincare products, we do not accept returns or exchanges once an order has been delivered and opened.

However, returns or replacements may be considered only under the following circumstances:

  • You received a damaged product

  • You received a defective product

  • You received an incorrect product

Reporting an Issue

  • Please contact us within 48 hours of delivery with:

    • Order ID

    • Clear images/videos of the product and packaging

  • Requests made after this period may not be accepted.

Refund Policy

Eligibility for Refund

Refunds will be initiated only if:

  • The product is confirmed to be damaged, defective, or incorrect after review

  • The issue is reported within the specified time frame

Refund Process

  • Once approved, refunds will be processed to the original payment method.

  • Refunds may take 5–10 business days to reflect, depending on your bank or payment provider.

Non-Refundable Cases

  • Opened or used products

  • Change of mind after purchase

  • Allergic reactions or skin sensitivity issues (we recommend a patch test before use)

Cancellations

  • Orders can be canceled only before they are shipped.

  • Once an order has been dispatched, it cannot be canceled.

Important Notes

  • Please ensure that your shipping address and contact details are accurate while placing the order.

  • The Body Butter Co. is not responsible for delivery issues caused by incorrect information provided by the customer.

Contact Us

For shipping, return, or refund-related queries, please reach out to us at:

Email: bodybuttercompany@gmail.com
The Body Butter Co.